About this policy

This policy explains how ISO4LAB handles personal information through our website, online shop, enquiries and customer support.

The shop offers Excel templates, SOP documentation templates and recorded training. Consulting enquiries are covered too.

Information we collect

• Name, email and the details in your enquiry.
• Phone, organisation and anything else you add to a quotation request.
• Billing details, purchased items, transaction references, payment status and order correspondence.
• Account details and records used to manage product access.
• Technical data such as browser, device, pages visited, interactions and security logs.

We collect it through forms, purchases, accounts, correspondence, payment notifications and website technologies.

How we use information

To answer enquiries, prepare quotations, process payments and orders, deliver products, manage access, give support and resolve complaints.

Also for accounting, record keeping, website security, fraud prevention and understanding how the site is used. Without the information we need, we may be unable to complete a request or purchase.

Service providers and sharing

Contact-form messages are emailed to an inbox managed by ISO4LAB. Order and quotation information is also stored in our website systems.

PayPal handles payment details under its own privacy terms. We receive only what we need to identify the transaction and its status.

Authorised administrators and technical providers may access information when needed to maintain the site or fix an issue. We may also disclose information where the law requires or permits, or to professional advisers where reasonably necessary.

Cookies and analytics

Cookies keep your cart and login session working. Google Analytics measures page visits and interactions.

You can manage cookies in your browser, though blocking some may affect site functions.

Marketing communications

We do not currently run a newsletter or marketing email programme, and enquiries or purchases are never treated as automatic subscriptions.

If that changes, we will explain how it works and include an unsubscribe option.

Storage, security and overseas processing

Information is held in website databases, business email systems and backups, protected by access controls, security tools and backups. No online system can promise absolute security.

Our service providers may store or process information outside Australia, including in [VERIFIED COUNTRIES].

How long we retain information

• Unsuccessful enquiries and quotations are reviewed for deletion after 12 months of inactivity, unless needed for a dispute or other legitimate reason.
• Accounts and access records are kept while needed for your downloads or training.
• Orders, invoices, refunds and related records are kept for accounting, legal and dispute needs.

Deleted data may linger in backups until the backup cycle replaces them. If a backup is restored, deletion requests are applied again.

Access, correction and deletion

Email info@iso4lab.com to ask for access to, correction of, or deletion of your personal information.

Privacy concerns and complaints

Contact info@iso4lab.com with enough detail for us to investigate, and avoid unnecessary sensitive information.

We will acknowledge your complaint and aim to respond substantively within 30 days. If we need longer, we will explain why and keep you updated.

You may also contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We will update this policy when our practices change. The current version and its effective date are always published on our website.